Overview: Customer care is a process of regularly communicating to every customer. The customers need to be valued and respected and their satisfaction is vital to the growth of the organisation.
This requires dedicated team work, passion to achieve excellence, clear communication, and committed to resolve any issue without lingering further. However without this you run the risk of finding business of your organisation in an embarrassing situation or simply losing your customer as your service continues to let them down.
During the programme participants will be made conversant with all aspects of customer care skills viz communicating, resolving issue etc so that participants create wonderful professional bond with customer.This training programme will be useful for small and medium enterprises , corporate sector, public sector etc
1.Effectively communicate to customer
2.Use positive language
3.Learn to resolve issues at the earliest
4.Use product knowledge wisely
Junior and middle level managers