Overview: There is growing need in the organisation to have proper rapport with thr clients and in this context e- mail and telephone etiquette do play critical role since through these lasting impression is created in the minds of the customer.
During this programme participant will be made conversant with all aspects of tools and techniques relating to email and telephone etiquettes to make participans confident in having excellent rapport in business environment.This programme will be useful for small and medium enterprises, corporate sector, publicsectoretc.
1.Aware of the structure of e-mail
3.Improve communication skill
4.Handle calls effectively
Young and new entrants